WatchGuard Support Center

Knowledge Base - Article

000032903
 Access Portal logins fail in 12.11 with "403 Forbidden Invalid Session" error

Products: Firebox & XTM
Operating System: 12.11.x
Issue Status: Resolved
Tracking ID: FBX-28458
Status: Resolved
Resolved In: Fireware v12.11.1

On Fireboxes that run Fireware v12.11, IDP-initiated SAML logins to the Access Portal fail.

In Traffic Monitor, you see this log message:

2024-11-14 08:29:21 samld ACS: no client associated for the request  Debug

In the web browser, you see this error message:

403 Forbidden Invalid Session

 

To workaround this issue:

  1. In a web browser, go to the Access Portal URL (https://Host Name or Firebox IP address).
  2. Select AuthPoint-SAML.
  3. Type your email address or AuthPoint user name. Click Next.
  4. If required, in the Password text box, type your password.
  5. Click Send Push.
  6. Approve the authentication request that is sent to your mobile device. You are logged in to the Access Portal.